Booking

• The reservation of your stay will become binding upon written confirmation and receipt of a deposit.
• Given the romantic direction for couples, our Alp Resort has the pleasure of welcoming guests from 16 years of age.

Arrival and departure 

• On the day of arrival the room will be at your disposal from 4.00 p.m., if you are late after 8.00 p.m. please let us know.
• On the day of your departure the room must be vacated by 10.00 am.

You will need a valid ID and credit card to check in. The hotel reserves the right to pre-authorize on the credit card € 200,00 per room as a deposit.

Payment 
We accept cash and the following credit cards: VISA, MASTERCARD, etc. and Bancomat.

Pets

Small/medium pets are allowed on request with an extra charge of € 30,00 per day per pet. 

Cancellation policy

• We only accept cancellations in writing.
• For cancellations made up to 15 days before the beginning of the holiday the cancellation is free of charge.
• From 14 days from the date of arrival and in case of no notice and no show, the customer will be required to pay the hotel a penalty equal to one hundred percent (100%) of the total amount cancelled.
• In case of early departure or late arrival, you will be charged 100% of the agreed price for unused services.